Matsumoto Castle is open daily from 8:30 AM to 5:00 PM, with the last entry at 4:30 PM. Extended hours apply during Golden Week (April 29–May 5) and the Obon holiday in mid-August, opening from 8:00 AM to 6:00 PM. The castle is closed from December 29 to 31.
Admission is ¥700 for adults and ¥300 for children aged 6–15. Children aged five and under enter free. Discounts are available for groups and Matsumoto residents. Visitors with disabilities and one caregiver can enter for free with a disability certificate.
Due to its historic architecture, Matsumoto Castle lacks modern accessibility features. The Great Keep has steep, narrow stairs and no elevator, which may pose challenges for visitors with mobility issues.
There is no luggage storage available inside Matsumoto Castle. Visitors are advised to arrange to store large bags or luggage before arrival.
Pets, including those in carriers or bags, are prohibited in the Honmaru Garden or the castle. Certified service dogs are permitted with prior permission from the castle management office.