Check-in is from 3:00 PM to 6:00 PM and check-out is until 10:00 AM. Guests with dinner reservations should arrive before 5:30 PM as meals are served around 6:00 PM.
No, children are not allowed. The property is adults-only and guests must be at least 18 years old to make reservations.
The on-site restaurant Uosho Genkai serves multi-course kaiseki dinners featuring seafood from the Genkai Sea, along with Asian and à la carte breakfast options. Lunch service for day visitors starts from 2,000 yen. Alcoholic beverages are available for separate purchase.
Free private parking is available on-site. From Hakata Station, take the JR Kagoshima Main Line to Togo Station (30 minutes, 590 yen), then a taxi for 20 minutes (2,700 yen). The property is 22 miles from Fukuoka Airport.
Pets are not allowed. Smoking is prohibited throughout the property. An accommodation tax per person per night is charged separately at checkout.