We booked this last minute because our flight was delayed due to the typhoon. It was a friendly price and our first time staying in large chain hotel. Necessities were given. Chekck in and check out were quick and no fuss. They even assisted us if we wanted to move to another floor.
It was a comfy and clean hotel. There were construction around but we didn't hear any noise. This area is away from the cool local japanese cafes or eats. It's very business district oriented and western high end restaurants. Quiet neighborhood too since we tried walking to Montbell's HQ and shop.
The room overall is so old-fashioned and the hotel is not giving clean vibes plus the lack of lights especially in the hallway. The toilets are so bad they don’t even work. The hotel probably needs a renovation because it’s becoming very very old. The water doesn’t work in the Toilet but the breakfast is a little bit good and it’s considered as the best part of it and it has some really cool and amazing activities outdoor activities like bowling and tennis and swimming pool like it’s really really enjoyable but the room itself is not good as promised, and I had a really bad experience with the staff I was asking about something and he didn’t respond well so yeah, bad hotel overall.
The rooms vary in quality depending on the tower you’re in: Main (oldest tower, the most dated, can smell a little weird depending on the room), Annex (newer), N Tower (newest, best imo).
They have a shipping facility on-premise, which is convenient, but amazingly they do not have a business center, which is sort of incredible for a hotel of this size and the clientele it attracts. Fortunately there’s an Accea business lounge in the Annex Tower.
The internet is great and the breakfast and brunch buffet is legendary, and it’s very convenient relative to its proximity to Shinagawa Station. All in all it balances out, but some small tweaks would make the hotel even better.
Very nice hotel with perfect location a few minutes walk from Shinagava train station.
Many restaurants and convenient stores nearby.
Only negative is the breakfast buffet which every morning had a >half an hour long waiting que between 7-8 in the morning, so we had to skip the included breakfast several days unfortunately.
There is available "do your own laundry" facility (coin laundry) in the hotel, which worked fine.
We are very happy with our stay and recommend the hotel for tourists.
This is one of the smellier hotels I've stayed in, which I didn't really expect from a Japanese hotel. We are in the main tower on the eleventh floor. I think the smells probably come from the carpet and under the tiles in the bathroom. The bedroom and corridors have a smell like an old person's house who chain smoked for decades but left a year ago and someone has tried to give it a thorough hover through. It's quite distracting and I hope my clothes haven't taken on the smell overnight. The bathroom smells of wee.
The room is small and badly laid out with the usual quite hard beds and a view of the carpark.
The actual complex is pretty interesting. It's like an entertainment multiplex, come shopping centre, come low end massive Vegas hotel come Escher painting.
Quite an experience. I've spent all night enjoying that I have leg space as I'll be on a flight tomorrow. And. Smelling the smells, because as you slightly get used to the fusty cigarette smell you then go to the bathroom and smell the unclean wee smell which means the fusty cigarette smell is new to you again when you come back.
ETA THE BREAKFAST! This was Hawaiian themed with about 1000 diners milling about before their coffee. These npcs were efficiently moved along by servers in trader joes tops. SpongeBob music filled the air. And, a man peeled a kiwi for me. I may have been hallucinating the whole time.
