Not your typical Tokyo hotel. The lobby is so grand. Almost like you’re in Vegas minus the tacky visuals. Anyhow, I thought it was deceivingly big because the rooms are still on the small side. And outdated. Everything works but just very old. Definitely due for a makeover. Even the bathroom was very old looking. It is convenient though. Right beside the train station with lots of restaurants, bowling alley, shopping, karaoke etc. I think the gym was the best part. Clean, spacious and modern. Unfortunately the pool was closed so I can’t comment. One final comment: when I got to my room, my AC was barely working. After a couple of hours the room was still not getting colder. Staff was very attentive and quick to resolve the issue. They moved me to a new room within 30 minutes.
Can’t believe this is the service people would get in Japan.
When we were at the reception for check-in, the male receptionist Mr. Yu complained many, many, many times how complicated our situation was, in our face.
Yes, I’d admit our situation was somehow special, but we had paid the right amount of money, made the reservation, and were being nice, friendly and cooperative at the front desk. I believe it is the duty of a receptionist to handle all sorts of situations, easy or hard, and there is absolutely no reason to complain to his customers.
What annoys us even more is that when my friend nicely asked Mr. Yu if it was possible for us to get a room with nice views, Mr Yu turned him down and said “your case is already very complicated”. It sounds like we’re asking for something we don’t deserve.
While Mr Yu kept implying that taking care of our check-in was very time-consuming (again, how can you talk such nonsense to customers, I really don’t understand), the female receptionist next to him had been negotiating with the same group of customers for like half an hour, and yet the lady was being totally patient and professional, making Mr Yu pale in comparison.
Such poor manner from a receptionist working in Japan, a country so well-known for good service and where we’ve had a lot of wonderful time so far, is unbelievable, unprofessional, and unacceptable.
Personally, I wouldn’t give this place a second chance.
P.S. And when we asked another receptionist later that day, we were informed that actually if we pay extra money, we can get two rooms with better views, about which Mr Yu was too reluctant to tell us. You know what, if we had known this in the first place, we would have been willing to pay the money. And this different receptionist, a girl, who spoke to us, was also friendly.
The hotel Is a big complex of buildings, ti reach you room from the entry of you are unlucky you will have to walk trough 2 hallway and take 3 different elevator, thats really time consuming.
Room are clean but not well illuminate, the bathroom was really dark.
Breakfast basically impossibile to have as when you reach the Mauna Kea coffe lounge they ask you to sit and whait at least 30minutes only for a Cup of coffe and some pancakes. Worst experience in my Life, never happened in any other places of the world, should not happen in Japan.
Also they dont speak very well english so ita difficult to comunicate.
Staff was friendly and helpful. No trash cans in common areas. Only a single electrical outlet in the whole room. Korean adapter included (and appreciated). Room was tiny and cramped (3 twin beds). The view out the window was magnificent. Conveniently located near commercial establishments, most of which close at 22:00. Pool was closed for the season.
Small rooms that are dated, but amazing location in Tokyo. Across the street from the Shinagawa train station. The hotel also has a bit of shopping, a bowling alley, a huge aqua park, imax theatre, and a lot of restaurants. Something for everyone.
