Stayed at Shinagawa Prince Hotel and overall had a pleasant experience. The location is definitely the biggest advantage. Being right next to Shinagawa Station makes it incredibly convenient for travelling around Tokyo, taking the Shinkansen, and accessing both airports. The hotel also offers plenty of facilities, restaurants, shops, and everything you may need during your stay.
As one of the larger hotels in Tokyo, it can feel very crowded with tourists and visitors throughout the day. There were a few occasions where language barriers led to some miscommunication, and at times I felt that foreign guests might receive slightly different treatment, although this may simply have been my personal impression.
That being said, the staff were generally professional and helpful. If you are respectful and patient, everything usually goes smoothly. Considering the location, facilities, and reasonable room rates, I feel this hotel offers good value for money and is a practical choice for anyone visiting Tokyo. I would stay here again mainly because of the convenience and excellent location.
Such a nice hotel. We’ll be back. It’s at a major subway station and convenient location, many attractions are within 20 min of subway or taxi. The hallway and rooms are very clean. There is a 7-11 convenience store on the second floor of hotel so getting snacks or early breakfast is very convenient. Hotel staff are very helpful providing umbrella when it rains. Hotel also has an aquarium that offers great dolphin performance shows. All in all very happy with it. Thanks.
We booked this last minute because our flight was delayed due to the typhoon. It was a friendly price and our first time staying in large chain hotel. Necessities were given. Chekck in and check out were quick and no fuss. They even assisted us if we wanted to move to another floor.
It was a comfy and clean hotel. There were construction around but we didn't hear any noise. This area is away from the cool local japanese cafes or eats. It's very business district oriented and western high end restaurants. Quiet neighborhood too since we tried walking to Montbell's HQ and shop.
Rooms are relatively smaller as compared to the ones in other parts of the world. But it's clean and tidy. We can stayed on the 11th floor of the Main Tower. Has a small refrigerator, safe and TV to go with the double beds, chair and desk.
The bathroom was spacious but it does have a step up and with the taller bathtubs, older adults may have difficulty getting in and out of it.
Overall, it was a great experience for us staying at this location. The staff are always happy to help you out with any other concerns.
I would like to share a detailed review that may help future travelers.
The first impression upon arriving at Shinagawa Prince Hotel is its grand scale — the hotel is huge! The check-in process was smooth, and we were assisted by an extremely friendly receptionist (it may have helped that I spoke Japanese). We stayed in a corner room on the 25th floor, as we were a party of three. The elevators are large and operated with the room key card — once you tap it, your floor is automatically activated, which is very convenient.
Now, regarding the room itself: it did not particularly impress me. The furniture feels somewhat outdated and could benefit from renovation. For three people, the space felt quite tight — especially considering we had multiple suitcases (nine in total). The bathroom is the typical compact Japanese style, with bathtub/shower, toilet, and sink all in one unit. Of all the hotels we stayed at during our trip, this one felt the most dated and showed some signs of wear (e.g., worn faucet, older flush system, less modern toilet seat, and bedside light control panel that looked quite outdated).
I understand that hotel rooms in Tokyo tend to be smaller, but for such a large and well-known hotel, I expected a bit more modernity in the rooms.
Now, the very positive points:
• Complimentary luggage storage — this was absolutely wonderful. We were able to store part of our luggage at the hotel while traveling to other cities, free of charge. This made our logistics much easier and saved us a significant amount of money.
• On-site takkyubin (Yamato Transport) counter — located on the 2nd floor of the Main Tower. Extremely convenient for forwarding luggage to the next hotel. In other hotels, we had to search for nearby Yamato offices.
• Coin laundry on the 9th floor of the Main Tower — many washing and drying machines available, a coin exchange machine (despite being told there wasn’t one 😅), and a detergent vending machine. Very useful during a longer stay.
Washing: 35 minutes – 300 yen
Drying: 20 minutes – 200 yen
Detergent: 100 yen per packet
Sometimes the machines were busy, but overall we were able to use them without much trouble.
There is also a food court, a very convenient 7-Eleven, a restaurant called Pivot (which we loved), and several excellent shops on the ground floor.
Additionally, the hotel is located directly across from Shinagawa Station, one of Tokyo’s main transportation hubs. This makes getting around extremely convenient.
We did not visit the aquarium or other attractions within the complex, so I can only review what we personally experienced.
Overall, Shinagawa Prince Hotel is extremely practical and well-located, with very useful on-site facilities. However, the guest rooms would benefit from modernization to better match the scale and reputation of the property.
