My fourth time staying at this hotel. The location in front of the Shinagawa Station can’t be beat. Lots of services and restaurants around. This was a family trip and we had a very nice and cozy room. It’s a big hotel and not the newest and shiniest one, but comfortable. The second floor coffee lounge is nice.
Staff was friendly and helpful. No trash cans in common areas. Only a single electrical outlet in the whole room. Korean adapter included (and appreciated). Room was tiny and cramped (3 twin beds). The view out the window was magnificent. Conveniently located near commercial establishments, most of which close at 22:00. Pool was closed for the season.
I would not recommend this hotel to tourists. The property is extremely large and feels impersonal. There was no warm welcome on arrival and no staff available to assist or guide us. One evening we were hungry and travelling with children. When we asked the front desk for help finding food, they directed us to one of their restaurants that cost $90 per person. Only later did we discover they had a food court with affordable options, which they failed to mention.
The rooms have large windows with nice views, but they are very small. The laundry is located far away and requires using multiple lifts, making it inconvenient.
Although the hotel is close to a train station, the surrounding area feels like a business district and lacks any tourist-friendly atmosphere. On several occasions when trying to find food, staff and vendors crossed their arms at us, making us feel unwelcome. No one at the hotel spoke English or made any effort to assist.
While the hotel is clean and tidy, the overall experience was extremely disappointing. The negatives far outweighed the positives. Would not recommend this hotel.
My Chanel perfume was stolen from my suitcase. I couldn't find my Chanel perfume on the day I checked out of the hotel (it was a brand-new bottle I brought specifically for this trip). I didn't think much of it at the time because we were running late for the airport.
While waiting to board our flight, I double-checked my carry-on suitcase and still couldn't find the perfume. I then called the hotel to report the incident and to ensure this wouldn't happen to future guests. I spoke with the Reservation Desk Manager, but she repeatedly told me she needed to check with the Lost and Found department. I explained several times that the perfume was not lost--it was stolen from my suitcase while I was staying at the hotel.
She then informed me of the hotel policy stating that housekeeping never touches guests' personal belongings or suitcases. I replied that I was already aware of the policy, but I am confident the perfume was stolen. I simply wanted the hotel to report the incident to the Housekeeping Manager and take necessary precautions to prevent similar incidents from happening again. She said they would contact me via email after their investigation.
To this day, I have not received any follow-up or email from the hotel.
We made our reservation based on a recommendation from a co-worker, and the rate was around $250 per night for our stay in May/June 2025.
Our check-in experience was also terrible. The hotel only allows check-in at 3:00 PM. We arrived at 2:30 PM and were told we could use the self-service kiosks, which turned out to be extremely difficult to use. After 15 minutes of trying, we sought help, but the staff assisting us did not speak English well and told us to create an account instead of helping us check in. By the time we gave up and got in line, it was 3:00 PM and the line was extremely long because everyone was trying to check in at the same time.
It took about 45 minutes to get checked in and receive our room key.
I was very disappointed when I entered the room. The bathroom resembled that of a cruise ship cabin with plastic walls and fixtures. It was extremely small and not built with traditional materials. The bathroom had a strong smell of urine, and the floor was yellow around the toilet. The mattress was very hard and uncomfortable.
The hallway leading to our room smelled musty and smoky, and it was very dark with insufficient lighting.
We absolutely do not recommend staying at this hotel and we will definitely not be returning.
# Hotel Review
I recently stayed in the Annex Tower for three nights at the end of April, and here are my thoughts:
### Pros
- **Good Gym**: The fitness center was well-equipped and a highlight of my stay.
- **Friendly Service**: The staff were very accommodating and ready to assist with any requests.
- **Daily Cleaning**: The rooms were cleaned thoroughly every day, with fresh towels, pajamas, and water bottles provided. The view was also good.
### Cons
- **Pool Closed**: I was excited about the pool, but found out at check-in that it’s only open during the summer.
- **Smoke Odor**: Although we had a non-smoking room on a non-smoking floor, there was a persistent smell of smoke. After raising the issue, the staff tried to address it, and it improved for a day. The rooms are quite old and used.
### Conclusion
Overall, it was a not bad stay, but was not worth the high price. The friendly service and cleanliness made up for some of the drawbacks.
