Effective Date: 17 November 2025
This Privacy Policy describes the practices of Takanawa Travel K.K. ("we," "us," or "Trip To Japan") regarding the collection, use, and disclosure of personal information.
We operate the website www.triptojapan.com and arrange travel services provided by third-party suppliers. This policy applies when you use our website, make bookings, or otherwise interact with our services.
Our Contact Details:
Legal Entity: Takanawa Travel K.K.
Address: Kitashinagawa 5-11-1, Shinagawa, Tokyo, Japan
Email: info@triptojapan.com
Phone: +81 3-4578-2152
We collect the minimal information necessary to provide our services.
Contact & Account Data: Name, email address, telephone number, and country of residence.
Booking Data: Names of travelers, travel dates, requested services, and any information required by our travel suppliers. This may include optional information you provide, such as dietary or accessibility needs. Sensitive health data is processed only with your explicit consent to fulfill your request.
Payment Data: Payments are processed securely by our partner, Stripe. We do not receive or store your full payment card details.
Communications: Records of your correspondence with us, including support requests.
Technical & Usage Data: IP address, device information, and site interaction data, collected via cookies and similar technologies.
Preference Data: Your marketing subscription choices and cookie consent settings.
Your information is used for specific, disclosed purposes.
To Fulfill Our Contract: To create and manage your bookings, deliver vouchers, and provide customer support.
For Legitimate Business Interests: To operate and secure our website, prevent fraud, and analyze site performance for improvements.
With Your Consent: To send you marketing communications, if you have opted in. You may withdraw this consent at any time.
To Comply with Legal Obligations: For tax, accounting, and to respond to lawful requests from authorities.
We use essential cookies for site functionality (like bookings) and non-essential cookies for analytics and marketing (e.g., Google Ads, Meta).
We only use non-essential cookies with your explicit consent. Our cookie banner provides a clear choice to Accept All or Reject All non-essential cookies with equal ease. You can modify your preferences at any time via the "Manage Cookies" link in our website footer.
We share information only when necessary.
Travel Suppliers: With the hotels, tour operators, and other providers who fulfill your booking.
Payment Processors: With Stripe, to securely process your payments.
Service Providers: With technical partners who support our systems (e.g., hosting, email).
Advertising Partners: With analytics and ad-tech partners, only if you have consented to marketing cookies.
Legal Authorities: When required by law or to protect our legal rights.
As a company in Japan, your data may be transferred to our suppliers or partners outside your country of residence.
If you are in the EEA or UK, we rely on legal safeguards for such transfers, such as the EU's Standard Contractual Clauses. Please note that Japan has an adequacy decision from the European Commission, which facilitates data flows.
We implement appropriate technical and organizational measures to protect your data. We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law (e.g., tax and commercial records).
Depending on your location, you have specific rights over your personal information.
Residents of Japan (APPI): You have the right to request access, correction, deletion, or cessation of use of your retained personal data.
Residents of the EEA/UK (GDPR): You have the right to access, rectify, erase, restrict, or object to the processing of your data, and to request data portability. You also have the right to lodge a complaint with a supervisory authority.
Residents of California (CCPA): You have the right to opt out of the "sale" or "sharing" of your information for cross-context behavioral advertising. You may exercise this right via the "Do Not Sell or Share My Personal Information" link in our website footer.
To exercise any of these rights, please contact us at info@triptojapan.com with the subject "Privacy Request." We will verify your identity and respond within the legally required timeframe.
We may update this policy to reflect changes in our practices or legal requirements. The effective date will be posted at the top of this page.