Reservations must be made online and can only be booked up to 5 weeks in advance. Online bookings are accepted until 30 minutes before the start of your desired tour. If you are under 20 years old, you cannot make a reservation alone and must apply with someone over 20 years old. The tour costs 500 yen per person, which you pay on arrival at a machine next to the reception.
The guided tours are conducted in Japanese only. However, English brochures and audio guides are available for international visitors to follow along during the tour. Some sources indicate that English audio devices may be provided, though the primary tour commentary remains in Japanese.
Yes, children can participate in the tours. Children under 19 can participate for free, while the standard tour fee of 500 yen applies to adults. However, for safety and hygiene reasons in the factory, visitors who are not feeling well (with fever, diarrhea, or other symptoms) should refrain from visiting.
The distillery shop is open from 9:30 AM to 4:00 PM. Tours run from 10:30 AM to 2:10 PM (last tour), with tours starting every 30 minutes and lasting approximately 70 minutes. The facility is closed on Mondays (or the following day if Monday is a public holiday), during New Year's holidays, and on equipment maintenance days.
Several areas are accessible without reservations and free of charge, including the distillery shop, Kirin's Forest area, the observation deck offering views of Mount Fuji, and a paid tasting corner. The distillery shop features limited-edition products and distillery exclusives. There's also a Mount Fuji observation deck on the roof that's worth visiting if weather conditions permit clear views.