The aquarium opens at 9:00 AM and closes at 5:00 PM on most days, with last admission at 4:00 PM. During peak seasons including summer, Golden Week, and year-end holidays, closing time extends to 8:00 PM.
A typical visit takes 2 to 3 hours to see the main exhibits and attend shows. Visitors who want to see everything thoroughly may need 3 to 4 hours. The aquarium schedules 3 to 4 dolphin and sea lion shows daily.
The aquarium is fully wheelchair and stroller accessible with elevators to all floors. Stroller rental is available at the entrance. The facility includes nursing rooms, diaper changing stations, and interactive touch pools appropriate for young children.
The aquarium provides English signage at major exhibits and English audio guides are available for rent. Show announcements are primarily in Japanese, though key information may be translated. Staff at the information desk can assist English-speaking visitors with basic inquiries.