1 Oak Tokyo

I really wanted this to be a 5-star review, because overall the venue itself and the service inside were great—but an incident at the entrance seriously impacted the start of our night. Upon arrival, I was confronted by an African man dressed entirely in black. There was no visible indication that he was security, and he did not identify himself as such initially. After I walked past him, he became aggressive, got into my personal space, accused me of racism, and made inappropriate personal remarks. He blocked my path, told me I was no longer allowed into the club, and became physical by grabbing me. Only after the confrontation escalated did he unzip his jacket and say that he was security. This was especially frustrating given that our table had been booked one to two months in advance and our name was already on the list. Despite the incident, we did proceed inside and purchased the table, spending a significant amount of money. I do want to give credit where it’s due—our bottle service attendant and table security were excellent and did an amazing job, which helped make up for this by the end of the night. That said, being verbally harassed and physically touched at the entrance is completely unacceptable. I would genuinely like to update this to a 5-star review, but I would like to understand what actions are being taken to address this situation and ensure guests don’t experience something similar in the future.