Midway stop for me on the Hakone Freepass round trip, stopping here to lunch. There are few cafes and souvenir shops near this station.
Since I was only intended to stay 2 nights in the area, I found free pass not worth its value and the activity associated with it. So, I decided to purchase tickets or use IC as I go. The ticket machine in this station is horrible and not friendly for visitors with unclear information which ticket option you should buy. Looking for information desk staff and not welling to help as this is his job nothing more or less.
My wife just took the cable car here on 2/23/2026 around 1 pm and got yelled by a bald male employee at the ticketing station, because he was trying to get back the 'plate' for the returned change, but the staff has broken English which my wife couldn't understand, then he yelled at her with very tarrible attitude. What a shameful staff of Japan customs service, if you don't like your job, just quit, don't be rude your customers. We came here for good travel experience, this rude staff totally ruined our impression of Japan.
Very unique station with a few souvenir shop nearby. Connected to Hakone Tozan Cable Car and direct public bus to Gotemba Premium Outlet.
A lovely station, can get busy and crowded but it’s well managed and organised.
The cable car ride is very enjoyable, the views are amazing on a clear day.