Question 1

What is the pocket WiFi router?

Accepted Answer

The pocket WiFi router is a compact, portable device that provides internet access while you're on the go. It offers 4G LTE speeds, allowing you to bypass the need for local SIM cards or roaming charges. Essentially, it's like having your personal WiFi hotspot wherever you travel.

Question 2

Where can I pick up my pocket WiFi router?

Accepted Answer

Our primary collection point is conveniently located at Naha Airport's International Terminal. Once you're in the 1F Arrival Lobby, look for the "J WiFi & Mobile x Global WiFi" counter, where our friendly staff will assist you with the pickup.

Question 3

How many devices can I connect to the pocket WiFi simultaneously?

Accepted Answer

Our pocket WiFi router is designed for travelers, recognizing that they often carry multiple gadgets. Thus, you can seamlessly connect up to 5 devices simultaneously, making it perfect for group travelers.

Question 4

Are there data restrictions on the pocket WiFi service?

Accepted Answer

While we pride ourselves on providing uninterrupted 4G LTE speeds, it's important to note that if data consumption exceeds 3GB in a day, you might experience reduced speeds for a short duration.

Question 5

How do I return the pocket WiFi once I'm done?

Accepted Answer

Returning the device is straightforward. You can drop it off at designated return points in major Japanese airports or at our specific counter in Tokyo's bustling Shinjuku area. We ensure the process is hassle-free for our travelers.

Question 6

What if I forget to pick up my reserved pocket WiFi?

Accepted Answer

We highly recommend collecting the router as planned since we unfortunately cannot offer refunds for unclaimed devices. Our team ensures it's ready and waiting for your arrival.

Question 7

Can I modify or cancel my reservation?

Accepted Answer

We understand that travel plans can change. If you need to modify or cancel your booking, just give us a heads-up at least 24 hours before your scheduled pickup. We'll process a full refund without any fuss.

20% de descuento + seguro: alquiler de WiFi de bolsillo en Japón - Recogida en el Aeropuerto de Naha (Okinawa)

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