Question 1

What is the coverage area of the 4G LTE Wi-Fi service?

Accepted Answer

Our Wi-Fi service is designed to keep you connected throughout Japan. We provide expansive 4G LTE coverage, ensuring seamless connectivity in both bustling urban centers and serene countryside locations.

Question 2

How many devices can be connected to the Wi-Fi router at once?

Accepted Answer

Our routers are tailored for the modern traveler. You can connect multiple devices simultaneously, making it perfect for groups or families wanting to share a single connection during their travels.

Question 3

Are there different plans available for the Wi-Fi service?

Accepted Answer

Absolutely! We understand that every traveler's needs are unique. Thus, we offer a range of flexible plans from 5 to 30 days, ensuring both short-term tourists and long-term visitors find a plan that's just right.

Question 4

How reliable is the internet speed?

Accepted Answer

We pride ourselves on offering high-speed, reliable internet. Users can enjoy download speeds of up to 187.5Mbps and upload speeds reaching 37.5Mbps. However, it's worth noting that actual speeds might vary based on your location and the overall network traffic.

Question 5

Is there any insurance provided for the router?

Accepted Answer

Yes, we've got your back! Every router rental comes with comprehensive insurance coverage. This means you can travel stress-free, knowing that accidental damages or losses won't burn a hole in your pocket.

Question 6

Are there any additional fees if I return the router late?

Accepted Answer

We encourage timely returns, but understand sometimes delays happen. Should you return the router late or wish to extend its usage, there's a fee of 777 JPY for each extra day.

Question 7

What if I can't pick up the router upon arrival?

Accepted Answer

We strongly recommend picking up the router as scheduled, as we regrettably can't provide refunds for uncollected devices. It's part of our effort to ensure availability for all our customers.

Question 8

Can I change my plan after booking?

Accepted Answer

We understand that travel plans can change. If you need to modify your booking, simply inform us a minimum of 24 hours before your original date. We'll gladly process a full refund.

20% DTO + seguro: alquiler de wifi de bolsillo en Japón con recogida en la Terminal Internacional del Aeropuerto de New Chitose

Itinerario

Preguntas frecuentes