Question 1

Where can I pick up my WiFi router?

Accepted Answer

Once you arrive in Japan, head to the Asahikawa Airport. There, in the Arrivals Lobby on the first floor, our dedicated Information counter is your go-to spot to collect the router. Our team will be ready to assist you.

Question 2

How many devices can I connect to the WiFi router?

Accepted Answer

Our router is designed for travelers' convenience, allowing up to five devices to connect at once. This means you and your companions can stay connected using just one router.

Question 3

What's the internet speed I can expect?

Accepted Answer

We pride ourselves on providing 4G LTE connectivity. This ensures that you'll have access to high-speed internet, making your online activities in Japan smooth and hassle-free.

Question 4

Can I extend my rental period after I've started using the router?

Accepted Answer

Absolutely! If you find yourself needing the router a little longer, you can extend your rental. Do note there's a 777 JPY fee per day for such extensions or if returned late.

Question 5

Do I need to return the router to Asahikawa Airport?

Accepted Answer

Asahikawa Airport is one of our return points, but it's not the only one. We have various drop-off points across Japan for your convenience. Based on your itinerary, you can check with our team for the nearest drop-off location.

Question 6

What's the battery life of the WiFi router?

Accepted Answer

The router, when fully charged, generally serves you with a battery life ranging from 8-10 hours. However, usage intensity can affect this, so carrying a power bank on longer trips might be a good idea.

Question 7

Is the connection stable everywhere in Japan?

Accepted Answer

Our routers aim to provide consistent 4G LTE coverage in the majority of Japan. But like all networks, there might be certain remote areas with weaker signals.

Question 8

What's the cancellation policy?

Accepted Answer

We believe in flexibility. If your plans change, you can cancel your booking and receive a full refund, provided you let us know at least 24 hours before the scheduled pick-up.

Question 9

What's covered under the WiFi router insurance?

Accepted Answer

Our insurance fully covers any malfunctions or loss of the router during your rental. In case of such events, 100% of the compensation costs are waived, giving you peace of mind while traveling. If you have more queries, our team is here to assist.

20% de descuento + seguro: recoge tu router WiFi móvil en el aeropuerto de Asahikawa, Hokkaido

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