Question 1

Where can I pick up the WiFi router?

Accepted Answer

Our pickup location is incredibly convenient at the New Chitose Airport International Terminal Counter. This means you can easily grab your device as soon as you land without any unnecessary delays.

Question 2

How many devices can I connect to the WiFi router?

Accepted Answer

Each WiFi router can accommodate up to five devices simultaneously. This feature is particularly advantageous for those traveling with friends or family, as everyone can share the same reliable connection.

Question 3

What's the cancellation policy?

Accepted Answer

We understand that travel plans can change. That's why we provide a free cancellation policy for your peace of mind. You can cancel your reservation up to 24 hours in advance and receive a full refund, ensuring that your booking is as flexible as your travel itinerary.

Question 4

How do I return my WiFi router?

Accepted Answer

Returning the WiFi router is hassle-free. You have the option to drop it off at various locations, including major Japanese airports or our Shinjuku, Tokyo counter. This flexibility ensures that you can return the device conveniently at a location that suits you.

Question 5

What happens if I lose my WiFi router?

Accepted Answer

In the unfortunate event of losing the device, there is a replacement fee of 42,000 JPY. We recommend taking good care of the router to avoid any additional charges.

20% DE DESCUENTO: WiFi móvil para Japón - recogida en la terminal internacional del aeropuerto de New Chitose (Sapporo)

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