They charged us for cocktails that obviously had no alcohol in them, the mojito was just soda water and the rum and coke was just coke; very dishonourable behaviour
I don't usually write reviews, but this was so terrible that I felt compelled to write one. I visited on a weekday night at 9 PM. I wasn't drunk and I didn't behave badly, but the female staff member at the reception (who wasn't even wearing a name tag) didn't say "welcome," didn't make eye contact, silently left her seat in the middle of explaining the all-you-can-drink price, and when she returned, she didn't offer any explanation and just started talking normally, which surprised me. Moreover, she brought over another staff member who seemed to be her supervisor, and in front of us they were saying, "Um, where should we put it? Is number 11 okay? Lol," and it's hard to convey in words, but it was an unbelievable attitude for someone in the service industry, even if they were a part-timer. I use karaoke often, but I've never encountered such rude staff. We opted for the all-you-can-drink option, but even though only about three rooms were occupied, our first drink arrived a little while after we finished two songs. After that, even though we emptied our glasses before ordering, it took a long time for our drinks to arrive, and they didn't even clear our empty glasses. I didn't want the staff's attitude to ruin my enjoyment, so I went along with it, but after experiencing this kind of disappointment, I decided I would never use their services again, as there are many other options available. I also ordered pancakes, but the batter was soggy and I couldn't even tell what I was eating. I paid at an automated payment machine on my way out. At the reception, there was the female staff member who initially assisted me and another female staff member with glasses who seemed to be her supervisor. Neither of them said thank you, and they ignored customers as they left. I feel bad for saying this, but I understand that it can be stressful, but why are they in this job? I don't understand why they chose customer service, and even if they are student part-timers, I think there are other options. It's not like it's some unknown karaoke place, so I'm surprised that people still use it with this level of service. I think I would never go back after going once. I hope they will improve their attitude after receiving this feedback, but for those considering using their services, there are other branches in Ebisu, so I recommend using one of those unless absolutely necessary. The person I was with is usually very mild-mannered and not the type to criticize, but even they could only manage a wry smile in disbelief this time. Normally, if it were just one or two minor things, I'd probably just shrug it off as them being busy, but so many things were missing that it left a really bad overall impression. By the way, the room was small and had steps, but it was tolerable enough that I could compromise on that. I learned that even if someone isn't friendly, a simple greeting is important.
This karaoke place only has stairs. The drink bar isn't the usual self-service type; you order via a QR code in your room. Still, I was satisfied with the singing experience.
