Absolutely wonderful experience.
The staff was incredible- always greeting with a smile and ready to help and answer all of our questions. Love the added touch of having the water bottles and towels in the lobby.
The room was perfect- so much space and light. Beautiful features and bathroom. So many amenities and products to use in the bathroom. Also got an anniversary surprise! We loved staying here and would highly recommend.
This was genuinely the best hotel experience my wife and I have ever had. We stayed here the last night of our honeymoon before traveling back to the US, and the staff truly could not have been more thoughtful, welcoming, and attentive. The facilities from our room to the fitness area and spa were exceptional, and we particularly enjoyed our kaiseki dinner experience in the restaurant on-site (the breakfast was also excellent the next morning!). The little touches from our check-in and check-out experience to our interactions with the team showed just how intentional each part of the experience is.
Thank you so much to Peter and the entire Conrad Tokyo team for making our stay and honeymoon truly memorable! We will surely be back.
Thank you to the amazing team at Conrad Tokyo providing a luxurious and relaxing stay for us. Room was spacious and comfortable with an equally impressive bathroom with all the amenities replenished nightly. The breakfast buffet was delicious with numerous options as well. Location was nearly perfect, right outside of Shiodome station and a 10 min walk to the larger Shimbashi station. Views from the hotel were amazing as well, especially during our dinner in China Blue where we were seated right by the windows. The service was impeccable!
We enjoy staying here at the Conrad Tokyo. We have been here multiple times but still look forward to trips we have to come back. The staff are really friendly and helpful. From the time you arrive with luggage to the time you leave, they are always accommodating to requests and needs.
The staff assisting with check in and for the afternoon and evening refreshments were always very attentive and nice. Lounge visits were always relaxing.
This trip we had room service for a light meal and that was really enjoyable. We also requested weighing of our luggage as we were packing up and staff came with the scale and assisted us with getting the weights documented. Special shout out to Aya Kawai who was the first person to greet us upon arrival and we crossed paths with her a few times during our stay. Always in good spirits and willing to help - she exclaimed to us "I am very strong!" We had a good laugh. Looking forward to coming back again in the future.
This hotel is the very best we have stayed at. The service is second to none from the staff. The rooms, restaurants and common areas are super clean and comfortable
We used the executive lounge as Hilton diamond members and the service from Shogo Shimamura was above and beyond. We asked about touring the gardens next to the hotel and he produced a map with directions, wrote out the opening and closing times as well as the weather forecast. He couldn’t have been more helpful and is truly an asset to this remarkable property.