4.4 Tourist Information CenterTour AgencyTravel AgencyPoint Of InterestEstablishment
Hours
Monday: 8:30 AM – 7:00 PM
Tuesday: 8:30 AM – 7:00 PM
Wednesday: 8:30 AM – 7:00 PM
Thursday: 8:30 AM – 7:00 PM
Friday: 8:30 AM – 7:00 PM
Saturday: 8:30 AM – 7:00 PM
Sunday: 8:30 AM – 7:00 PM
The area
Address
Marunouchi North Gate, 1-chōme-9-1 Marunouchi, Chiyoda City, Tokyo 100-0005, Japan
Hours
Monday: 8:30 AM – 7:00 PM
Tuesday: 8:30 AM – 7:00 PM
Wednesday: 8:30 AM – 7:00 PM
Thursday: 8:30 AM – 7:00 PM
Friday: 8:30 AM – 7:00 PM
Saturday: 8:30 AM – 7:00 PM
Sunday: 8:30 AM – 7:00 PM
What other travelers are saying about JR EAST Travel Service Center Tokyo Station
JR East Travel Service Center at Tokyo Station is very convenient for travelers. The staff are helpful and efficient, and you can easily exchange your Hokuriku Pass here. A great starting point for your Japan rail journey! 🚅
It’s located near Marunouchi(丸の内北口) North exit
Came here to pick up our 5days JR East rail passes that we booked online before arriving in Japan.
It was annoying that the pickup points are only certain areas in Kanto or Tohoku, for instance, we couldn’t pick up at any other JR stations/airpots in Kansai where we started to travel.
So we lost one day out of 5 days pass period, however, it was worth it since a return trip Tokyo - Aomori costs over 40,000¥ but the pass is 30,000¥
The clerks at the service center were kind and efficient
Only the complaint is the JR East website(English) which is not so user friendly. Very complicated to understand the system and the navigation through the site is horrible. It’s so hard to find a simple topic, like, find the pass pickup points. It’s not straight forward
Wish they improve it
I am glad we purchased the 7 day pass to have transportation while we were in Japan. It’s a little costly but it’s definitely better than taxis, Uber, Didi and other options. Train is the most affordable way to go.
If you go too far or places that you have to go outside of JR pass - you will need to purchase other tickets. At least this is what we experience because this is what we were told at the booth when we asked why are passes weren’t working. But either way it’s still cheaper! It’s a little intimidating at first but once you get it - You can go anywhere! Use google maps to help!
We were able to experience the bullet train with our passes! That was very cool!!!!!
I did five Shinkansen seat reservations here on a Tuesday morning at 10 am, and inclusive of queuing, everything took but 10 minutes. The staff spoke flawless English, was friendly and humourous, and typed at her keyboard with lightning speed. Other than the reservations counter, this centre is beautiful and has quite a lot of travel literature too.
Travel tip 1: If you’re landing at Haneda Airport and don’t mind paying a few hundred yen to ride the Monorail and Yamanote Line, it’s better to exchange your JR passes here. Anyway, unlike this center, the counter at Haneda cannot do reservations.
Travel tip 2: It always helps a lot if you research and print out your preferred rides and seats beforehand. Indicate the train number, time, and whether you want a window or aisle seat.
Travel tip 3: They have free WiFi here.
People use IC cards for transportation by train or bus. One of the popular IC cards is Suica card. Suica card is issued by East Japan Railway Company (JR East). The welcoming Suica Card can be bought at Haneda Airport Terminal 3 or JR East Travel Service Center at Tokyo Station. But outside the service center, there is a ticket vending machine number 4 where you can buy Suica card with your name on it.
The center provides comprehensive rail travel assistance including Japan Rail Pass exchange and activation, purchase of JR East regional passes, ticket reservations for Shinkansen and limited express trains, route planning consultation, and baggage delivery services. English-speaking staff offer guidance on navigating Japan's rail network and distribute free maps, timetables, and travel brochures in multiple languages.
Yes, if you purchased your Japan Rail Pass outside of Japan as an exchange order, you must visit a JR office like this service center to exchange it for the actual pass before you can use it. You'll need to present your exchange order, passport, and specify your preferred activation date. The pass can be activated immediately or on a future date within three months of issue.
Yes, the service center handles seat reservations for all JR trains including the Shinkansen bullet trains. If you hold a valid Japan Rail Pass or JR East Pass, reserved seats can be booked at no additional charge. Staff can help you select appropriate trains and seat types based on your itinerary and provide printed reservation tickets.
The center is located on the first floor of Tokyo Station near the Marunouchi North Exit. After arriving at Tokyo Station, follow signs toward the Marunouchi exits. The center is clearly marked with English signage and is positioned in the main concourse area, making it accessible before passing through ticket gates to the platforms.
There is no fee for using the information and assistance services provided by the staff at the center. However, you will need to pay standard rates for purchasing rail passes, individual tickets, or making seat reservations if you don't hold a valid pass. Currency exchange services are not available, but nearby ATMs and currency exchange counters can be found within Tokyo Station.
