Overall, the service was good, room quality and food are great. Staff are polite. But room arrangement fell short of expectations. Without this issue I will give a five star to the hotel
I booked an suite with private onsen for 2 nights. Upon arrival, however, I was informed that the private onsen suite was unavailable on the first night and was reassigned to another suite with hot tub and nice view. This change significantly disrupted our plans, as the private onsen suite was the main reason for our booking. We needed to stay in the first room on first day and did a regular check out on next day, then re-check in again. which was a disturbance to us.
No prior notice was offered and room price difference provided only when I required, which left us quite disappointed. Luckly they offered a 45mins private onsen section for us for free as compensation.
I hope the hotel can improve communication and room availability in the future.
Everything was perfect!
While my family enjoyed staying at this Ryokan.
Baby/kids friendly, free ramen at night, free drinks most of the time , free massage chair, and I loved the Onsen so much.
My mum and husband loved their high quality food:)
It was amazing and highly recommended this place.
They wouldn't let me check in when it was late at night and I was freezing cold. I had to sleep in a chair in their lobby. At least they let me sleep in a chair in the lobby, other hotels wouldn't let me in to get warm. I was about to call 119 because I was getting so cold outside and no one would give me shelter (I had a bicycle,not a car). Then I asked to please be allowed to get hot water from the drink bar and would pay any price, they refused. Give me a break, have some compassion. I asked if I could just get an onsen since they wouldn't let me get a room until 11am (I slept in the lobby chair from 2am-7am). Nope. So I just left. I would have gladly paid and was desperate to pay for room,onsen, food, and was refused all three because it wasn't 11am. Stupid.