I arrived early in the morning, around 9:00 AM. Even though it was a Monday, the queue was quite long, about 1.5-2 hours, because there were so many people. But the worst part is that if a tour group arrives, they get to go up the cable car before ordinary people, which is really bad. You should allow plenty of extra time. However, the queue for going down was almost nonexistent. Anyway, once you get to the top, it's incredibly beautiful and very cold, and the wind is very strong if you go to the very top. If you want to go up, there's no problem, but I would say the second level is much more beautiful. There are lovely trees, and it's not as windy as the top. It's perfect for taking pictures. So you should spend more time on the second level than on the top.
I’m extremely disappointed with my experience at the Zao Ropeway. The scenery may be beautiful, but the management of the queue system completely ruined the visit.
The queue organization is very, very poorly managed. There is a so-called “priority line” that is mainly available to those who purchase tickets online — but those tickets are almost always sold out. On top of that, certain groups—especially tour groups—are allowed to enter immediately without waiting at all. Every time a group tour arrives, they are sent straight in. Meanwhile, people in the regular queue are left standing there for at least three hours.
Three hours.
It feels incredibly unfair and poorly designed. A priority system is understandable to some extent, but allowing one group to skip entirely while regular visitors wait endlessly is unacceptable. At the very least, priority groups should wait for the next available car. That would only take around 10–15 minutes and would make the system feel much more balanced and respectful to everyone.
Instead, the current system creates frustration, resentment, and a very negative experience. For a popular tourist destination, the management seriously needs to rethink how they handle crowd control and fairness. Beautiful views don’t make up for terrible organization.
Would not recommend during busy seasons unless the queue system is improved.
I recommend reserving the ropeway ticket in advance, especially for those who plan to visit the Snow Monsters during public holidays. However, tickets can also be purchased on-site before taking the ropeway.
Visitors who want to go skiing can buy their ski tickets at the same ropeway as well.
The sightseeing experience was really beautiful and absolutely worth it.
The views and nature at this place are 5+ stars. We went on a sunny day and the views of the snow monsters was world class.
The issue is the facility. They cater to tour groups and give them priority. We stood in line for 3.5 hours watching tour bus after tour bus go ahead of us. Overall we spent 5.5 hours here: 3.5 hours waiting to go up, only 15 min at the top as our driver was waiting, and 30 min waiting to come down from the middle station. I tried to get priority tickets prior but none were ever available since the tour groups got them. If the tour bus groups got in line like everyone else then our time would have been cut in half as we got there before 10 AM (as an example, busses arriving even at 1 PM skipped in front of us). So even though this is an amazing place I had a hard time recommending it unless you are on a tour with priority tickets.
Absolutely magical place. Snow Monsters looked magnificent esp since we were blessed by good weather. Snow can get pretty deep in the backcountry areas.
