Question 1

Where can I pick up my WiFi router?

Accepted Answer

Once you land and are ready to start your trip, head over to the Domestic Arrivals Lobby on the first floor of Komatsu Airport. Our Global WiFi counter is conveniently situated there, where our team will assist you in collecting your router.

Question 2

What documents do I need to bring to pick up my router?

Accepted Answer

To ensure a smooth and quick pick-up process, make sure you have your passport on hand. If your trip to Japan requires a visa, please bring that documentation as well. Both are essential for verification purposes.

Question 3

How many devices can I connect to the WiFi router simultaneously?

Accepted Answer

Our WiFi routers are designed for modern travelers. You can effortlessly connect up to 5 devices simultaneously, making it suitable for both individual travelers and families or groups.

Question 4

How much does it cost if I return the router late?

Accepted Answer

We understand that sometimes plans can change. However, for late returns or if you wish to extend your usage, there's an additional charge of 777 JPY for each day.

Question 5

What if I don't pick up my router after booking it?

Accepted Answer

We always recommend our travelers pick up their routers as scheduled. If, for any reason, you don't pick it up, we, unfortunately, cannot provide a refund for unclaimed routers.

Question 6

How long can I rent the WiFi router for?

Accepted Answer

We offer flexibility to cater to different travel durations. You can opt for a WiFi plan that ranges anywhere from a short 5-day trip to an extended stay of 30 days

Question 7

Can I get a refund if I change my mind after booking?

Accepted Answer

Travel plans can shift, and we understand that. If you decide to change your mind, please notify us 24 hours before your scheduled pickup, and we'll process a full refund for you.

Question 8

What happens if the device gets damaged or lost?

Accepted Answer

If the router faces any damage or goes missing, don't worry. Our comprehensive insurance has got you covered, ensuring no extra financial burdens fall on you.

Question 9

How can I return the device at the end of my trip?

Accepted Answer

We strive for flexibility. At the end of your journey, you can drop the device at any of our counters in major Japanese airports, our dedicated spot in Shinjuku, Tokyo, or even mail it back to us from any location in Japan.

20% DESCUENTO + seguro: alquiler de pocket WiFi en Japón - Recogida en el aeropuerto de Komatsu (Ishikawa)

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