At the time of this writing, it only costs ¥1500 to take the express bus from Tokyo Station to Narita Airport (NRT). Buy your ticket at the JR Express Bus ticket station located on the ground level outside Tokyo Station near the Yesu South Entrance of the Station. Seats and times are not reserved and buses leave every 10-20 mins so that gives you lots of flexibility on when to leave for NRT. After purchase, line up at the assigned stop # (typically #7) that is located just outside the ticket office, then hand the driver your ticket and the stop attendant will take your luggage for storage in the bus. At the time of this writing, large luggage pieces seemed to be accepted, but look up the details on their website in case this changes. The ride with no traffic will take a little over an hour and there are stops made to Terminal 3, Terminal 2 and finally Terminal 1 (in that order with T1 being the final destination.) I find using the Narita AirPort Express Bus the most convenient, easy when handling pieces of luggage, and budget friendly option when travelling alone or in a small group. If you’re travelling the opposite direction (ie from NRT to Tokyo or Ginza Stations) then you buy the ticket at the green coloured “Low Cost Bus Ticket” booth in the airport. Happy travels!
We go to Narita Airport from here. It’s very convenient. Bus available every 10 minutes and we arrive at 5.38am and depart to Narita at 5.40am. Ticket can be paid on board in cash or IC card at ¥1500 per adult
It is good for deposit our suitcase or luggage within a day before departure to Narita Express Bus to Narita Airport. Very comfortable as beside the bus stop and reasonable price. Use together with application of “ecbo cloak”.
Taking the JR Bus Tokyo Station Expressway to Narita. It's smooth, no reservation needed. Per November 2024, it costs 1400 yen per person. A lot cheaper than the train and relatively fast.
Make sure to head to PLATFORM 7 for Narita. You can also buy an IC Card and just tap on the machine. While I didn't try it, it seems that you can use one card to charge for multiple people. Though I don't recommend if you're going to be in Japan for a while because each person needs their own IC Card.
Very frustrating and upsetting experience.
We arrived with about 15 minutes before departure and clearly communicated that we were trying to catch a specific bus. Despite this, the staff member showed no urgency — taking several minutes to process the tickets and even stepping away, while we repeatedly explained we were short on time.
The tickets were only issued at around 6:08, leaving us almost no time. No directions were given for the platform, so we had to run around trying to find it ourselves and ended up missing the bus by just a couple of minutes.
The most concerning part came afterward. When we politely asked about refund options, instead of helping, staff escalated the situation and involved a police officer. We were told in a threatening manner that we could be detained for several hours (6–8 hours) simply for continuing to ask questions.
We were not being aggressive — we were calmly asking for help after missing the bus despite making a clear good-faith effort. Being met with intimidation instead of assistance was shocking.
There was no flexibility, no guidance, and no attempt to resolve the situation. This could have been avoided entirely with basic urgency and communication.