A very crowded station, but nice service center, with friendly staff! Who speak very good English (thank you!). The station itself is very confusing and huge, but the center was nice and made the visit a whole lot better. Easy enough to acquire necessary tickets to the airport.
JR East Travel Service Center at Tokyo Station is very convenient for travelers. The staff are helpful and efficient, and you can easily exchange your Hokuriku Pass here. A great starting point for your Japan rail journey! 🚅
We came this morning to reschedule our ticket from Tokyo to Gala Yuzawa. Unfortunately, the male staff member who assisted us was not very friendly. From the left side the counter is no. 1or 2 around 11.00 on 04 March 2026. He was wearing a mask and spoke very softly, which made it difficult to understand him. When we asked about the direct ticket, instead of apologizing and explaining that it was sold out, he simply said, “No direct ticket,” without any further explanation.
We found this interaction quite disappointing. Good customer service, especially clear communication and a polite attitude, is very important. Perhaps additional customer service training would be beneficial.
We also noticed from other reviews that several guests had similar experiences with the same male staff member. In contrast, when we were assisted by a female staff member on March 1st, she was very friendly, helpful, and professional. The difference in service was quite noticeable.
Bought Suica cards. Service officer spoke very good English and it was a simple transaction. Like many places we are finding in Tokyo it was cash or physical card only.
They are very professional and kind attitude showing. Wishing them best of luck.
Location is near maurunouchi central exit.
