Amazing stay at Sequence Miyashita Park.
Reception staff was very nice and accommodating, we were able to store our luggages before check-in and after check-out.
The room was spacious for 2 people and it was clean & nicely furnished. Loved the interior from a design perspective. And really appreciated the humidifier in the room because the weather was dry.
Breakfast was nice! There was a half buffet and a menu of main dishes to select from.
Hotel was in a great location, so easy to walk everywhere! The train station was about 5-10 minutes walk away.
Overall would definitely stay at here again the next time I come to Tokyo
I’ve visited Japan around 20 times, and this was my fourth hotel stay in Tokyo, but the service here was by far the most memorable.
Ms. Shinozaki’s kindness and hospitality were truly exceptional. The check-in process was incredibly quick, and her explanations were clear and detailed. I especially appreciated that she spoke both English and Korean very well, which made it easy for me to understand everything I needed to know.
I was exhausted after a busy schedule the previous day, so I asked whether early check-in might be possible. She kindly gave me an estimated time, and thanks to her help, I was able to rest a little earlier than expected. I really appreciated it.
I will definitely choose this hotel again without hesitation on my next trip to Tokyo.
I had a pleasant stay at Sequence Miyashita Park. The location is excellent—directly connected to Miyashita Park with many restaurants, cafés, shops, and convenience stores, making it very convenient for exploring Shibuya. The hotel is modern, clean, reasonably priced, and the staff were friendly and helpful.
The main drawback is the room size. It is very small, making it hard to move around or open large suitcases, and there is no desk for working. It’s better suited for solo travelers than couples or those with multiple bags. The bathroom also had a persistent musty smell, likely due to poor ventilation.
Amenities are limited. There is no gym, no lounge or seating area, and the restaurant is open to the public rather than being a dedicated guest space. Overall, it’s a good value for location and convenience, but less ideal if you want more space or facilities.
Re: Great location, but serious lack of professionalism and care from housekeeping
On paper, sequence MIYASHITA PARK remains a highly competent choice. The location is excellent, the views are great, and the price range is very reasonable for what you get. This was actually my second time staying here because I previously enjoyed the property.
However, a serious breach of hygiene and customer service during my recent 7-night stay means I can no longer recommend this hotel.
As a frequent traveler to Japan, I traditionally leave my personal pillows, pillow covers, and sleepwear on the bed when leaving the room. In every professional hotel we have visited, housekeeping respects these personal items and replaces them neatly on the freshly made bed. On the 2nd day, my wife and I returned the room and found our personal bedding and intimate sleepwear completely scattered around the room, left carelessly on top of our luggage and the TV cabinets.
We took photographic evidence and immediately lodged a verbal complaint at the front desk. The hotel completely ignored us.
When management finally emailed a response weeks later, they admitted that the incident happened due to a failure to follow cleaning procedures, even going so far as to blame their own "clumsiness and dishonest behavior". However, they offered no transparency as to why our initial complaint was ignored, nor did they offer any real service recovery. This is unfortunately a pattern, as my previous stay also suffered from a housekeeping oversight where our room was skipped entirely.
If you only care about location and a view, this hotel is perfectly fine. But if you value basic hygiene, respect for your personal belongings, and professional customer service when things go wrong, you may want to look elsewhere. I will not be returning.
This hotel is super amazing. Even the room was ok i was comfortable with it, the best thing i dropped my passport. And the hotel found it and i was so grateful to them. It tells me indeed this hotel is very safe and i have to say it super meets papaken expectation. I highly recommend come to this hotel, papaken never goes wrong. His reviews makes the these values higher. Super services and its been validated by PAPAKEN🙏🙏🙏❤️❤️❤️